Haiji Intop Launches International After-Sales Service System Upgrade Plan
The company announced the launch of its 2026 international after-sales service upgrade plan, focusing on optimizing customer feedback mechanisms and enhancing remote technical support capabilities, aiming to provide overseas clients with faster and more professional parts supply and technical services.
Jul 07,2026
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The company announced the launch of its 2026 international after-sales service upgrade plan, focusing on optimizing customer feedback mechanisms and enhancing remote technical support capabilities, aiming to provide overseas clients with faster and more professional parts supply and technical services.
According to the official release of Haiji Intop, this round of system upgrade is developed based on in-depth demand surveys covering over 1,200 long-term overseas cooperative clients across 27 countries and regions, targeting the long-standing pain points including time difference mismatch in after-sales response, slow cross-border spare parts transfer and low efficiency of technical problem resolution that were reflected repeatedly in past service practice. The enterprise has set up 3 pre-positioned spare parts warehouses covering Southeast Asia, Central Europe and East North America in the first phase, with a total reserved inventory of core vulnerable parts worth more than 12 million U.S. dollars, which will cut the average spare parts delivery cycle for local clients from 21 working days to within 48 hours. Meanwhile, a 7*24-hour multilingual after-sales response team consisting of 87 professional technical engineers is officially put into operation, which supports seamless communication in English, Spanish, French, Thai, Vietnamese and other 7 common languages of target markets. The newly upgraded intelligent work order system can automatically match the most suitable technical personnel for different customer demands within 15 minutes, and the newly embedded AR remote guidance function allows engineers to visually demonstrate disassembly, debugging and fault troubleshooting steps for clients in real time, so that over 90% of conventional operation faults can be solved without on-site service. Haiji Intop’s global operation team noted that the upgrade is a core supporting measure for the brand’s 2026 globalization layout, and the team will continue to collect real-time service feedback to iterate the system, and expand the after-sales service network to Middle East and Latin American emerging markets by the end of 2026, to deliver consistent, high-standard full-cycle service experience for all global partners.
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